Privacy Policy

Last updated: 01/01/2026

This Privacy Policy describes how Rouista Tzoumerka Resort, located in Vourgareli, Tzoumerka, Greece, collects, processes, and protects the personal data of website visitors and guests, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR) and applicable Greek legislation.

The data controller responsible for the processing of personal data is Rouista Tzoumerka Resort, based in Vourgareli, Tzoumerka, Greece. For any matter concerning the protection of your personal data, you may contact us at info@rouista.com or at the hotel’s contact telephone number (+30 26850 22200.

During your visit to our website or use of our services, we may collect personal data such as full name, email address, telephone number, billing details, residential address, stay dates, and any additional information necessary to complete a reservation and provide hospitality services. Payment details are entered and processed exclusively through secure third-party payment providers and are not stored on our servers.

When you contact us through the contact form or via email, we collect the information you voluntarily provide, such as your name, email address, telephone number, and the content of your message, solely for the purpose of responding to and managing your request.

During the reservation process, you may be redirected to a secure external booking engine. The provider of this booking system may act either as a data processor on our behalf or as an independent data controller, in accordance with its own privacy policy. We recommend that you carefully review the privacy policy of the respective booking provider before completing your reservation.

Our website uses cookies and analytical tools, including Google Analytics, to collect statistical information regarding website usage, such as IP address (with anonymization where applicable), device type, browser type, time spent on the website, and pages visited. The processing of such data is carried out by Google Ireland Ltd. Additionally, we use the Meta Pixel provided by Meta Platforms for advertising, remarketing, and conversion tracking purposes, allowing relevant advertisements to be displayed to users who have visited our website.

The processing of personal data is based on the performance of a contract for the provision of accommodation services, compliance with legal obligations arising from tax and commercial legislation, the user’s consent where required, and the legitimate interest of the hotel in improving its services and ensuring the proper and secure operation of its website.

Personal data is retained for as long as necessary to provide our services and to comply with legal obligations. Data processed on the basis of consent is retained until such consent is withdrawn.

Personal data may be shared with trusted service providers, such as website hosting providers, booking engine providers, email or marketing service providers, accountants or tax advisors, and public authorities where required by law. We do not sell, rent, or commercially exploit personal data.

Rouista Tzoumerka Resort implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, alteration, or unlawful processing.

In accordance with the GDPR, you have the right to access your personal data, request rectification of inaccurate information, request erasure, restrict processing, request data portability, object to processing, and withdraw your consent where processing is based on consent. You may exercise your rights by contacting us at info@rouista.com. If you believe that your rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority.

This Privacy Policy may be amended from time to time. The most current version will always be available on our website.